Shipping Policy
Shipping Carrier
We ship all orders using Canada Post to ensure reliable and timely delivery.
Processing Time
- Orders are processed within 1-2 business days (excluding weekends and holidays).
- You will receive a confirmation email with a tracking number once your order has been shipped.
Estimated Delivery Time
- Canada: 3-7 business days
- United States: 5-10 business days
- International: 10-21 business days (varies by destination)
Shipping Costs
- Shipping costs are calculated at checkout based on your location and selected shipping method.
- Free shipping may be available on orders above a specified amount (check our website for promotions).
Customs & Duties
For international orders, customs duties and taxes may apply. These charges are the responsibility of the recipient and vary by country.
Refund & Return Policy
Returns
We accept returns within 7 days of delivery under the following conditions:
- The product must be unused, unopened, and in its original packaging.
- You must provide proof of purchase (order confirmation or receipt).
- Return shipping costs are the responsibility of the customer.
To initiate a return, contact our customer support at info@skeenlogic.com with your order details.
Refunds
- Once we receive your returned item, we will inspect it and notify you of approval or rejection.
- Approved refunds will be processed within 7 business days to your original payment method.
- Shipping costs are non-refundable.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us at info@skeenlogic.com within 3 days of delivery with photos of the issue. We will arrange a replacement or refund as needed.